Dar Talisman · Customer policies
Worldwide delivery with DHL, arranged personally for your destination.
Worldwide DHL shipping
Dar Talisman offers worldwide shipping of physical products via DHL from Morocco, including to the United States and Gulf countries. Delivery is subject to DHL service availability, acceptance of the item and local import requirements. If your destination or item cannot be served, we tell you before accepting payment.
Preparation, quote and dispatch
Before you confirm an order, we provide the preparation time, expected dispatch date, DHL service, delivery estimate and shipping charge for your address. Bespoke work may require additional preparation; its schedule is agreed in writing. Shipping is not described as free unless your written quote expressly includes it. A service provided remotely does not require a parcel unless a physical item is part of the agreement.
If we cannot dispatch within the agreed time, we contact you with a revised date and the choice to accept the delay or cancel the unshipped order for a full refund. Carrier estimates are not a guarantee of a particular arrival date.
Tracking and delivery details
We send DHL tracking details after dispatch. Provide a complete, accurate delivery address and a reachable telephone number. Tell us promptly about corrections before dispatch. Carrier delivery attempts, remote-area arrangements and signature requirements depend on the service confirmed for your destination.
Customs, duties and destination rules
Orders crossing borders may require customs clearance and import taxes or duties. Unless the quote states that these charges are included, the recipient pays destination duties and clearance charges requested by customs or DHL. We declare the contents and value accurately; we do not label sales as gifts or undervalue goods. You may need to provide information requested by customs.
Some items or materials are restricted by carriers or destination authorities. We check the proposed shipment before accepting it and do not knowingly dispatch a prohibited item. Customs inspections can affect delivery timing.
A parcel issue
If tracking shows an unexpected delay, loss or damage, contact [email protected] with your order reference and tracking number. Keep the packaging and provide photographs if there is visible damage. We investigate with DHL and arrange a replacement, refund or other appropriate remedy according to your rights and our 90-day Returns & Refunds Policy. A carrier claim does not remove your rights against us.
Last updated: 6 October 2026.
